Socks Sizes?

The socks comes in size US 7-13 , UK 6.5-12.5, EU 40-46, meaning it fits just fine.

What currency do you charge?

Our prices are in GHS, GBP, EUR and USD. We will include more currencies in the near future in order to provide a more personalised experience for you. If you have any concerns regarding the conversion rate, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Mode of Payment

Ghanaian customers may pay via MTN MobileMoney (MoMo), Bank transfer, Cash on delivery (Only within Accra).

We accept International payment through the following: PayPal, Visa, MasterCard & American Express.  The instructions will show up at the check out page.

Security

Our website is secure sockets layer protected (SSL protected). It ensures that all information are encrypted and stays private and secure.

Shipment & Delivery

Shipment

We ship nationwide (Ghana), all African countries and worldwide. International orders has two shipping options: Registered mail delivery & EMS delivery service. All options provide tracking details for your parcels.

Delivery

We process all orders within 1 business day. Nationwide wide delivery takes 1 business day to arrive. International delivery generally takes between 1-3 weeks  to deliver, while express orders (on customer request) takes between 3-5 business days. All international shipments are tracked.

Please keep in mind that all times are estimates and depend on the local postal service in your country.

What is the shipping charge for international orders?

We offer  Free Shipping on orders worldwide. Expedite shipping comes at a cost

  1. Registered mail: Free Shipping Worldwide
  2. Express Shipping : EMS parcel service starts at $29, depends on weight and destination country

How do i keep my socks in good shape?

Chale Socks cares about our product, we work hard to make sure our socks are of the best quality. To ensure your product keeps as long as possible please follow our care instructions provided on the sock labels.

Where are the socks made?

Chale Socks are Designed In Ghana, at our humble studio located in Tema. Production is outsourced to a South Korean manufacturer currently. We are working on bringing production to Africa. Get in touch if you own or know one.

Returns & Refund

Returns

Any unopened pair may be returned within 30 days from the time of receipt. Please note, shipping costs not included.If you have any questions, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Refunds

Contact us at hello@chalesocks.com and we’ll look into the matter straight away! As a rule of thumb we will refund the cost of the faulty pair of socks from your original order. Shipping costs are not included.

Bulk Order

If you’d like to buy a lot of socks for family/corporate events/ weddings or a shop –

We’d love to chat ! Drop us a line at  hello@chalesocks.com:

Collaboration + Press

If you are a designer, photographer, videographer,  a writer or blogger and you’d like any further

information or would like to say hi, please email: press@chalesocks.com