Socks Sizes?

The socks comes in size US 7-13 , UK 6.5-12.5, EU 40-46, meaning it fits just fine.

What currency do you charge?

Our prices are in GHS, GBP, EUR and USD. We will include more currencies in the near future in order to provide a more personalised experience for you. If you have any concerns regarding the conversion rate, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Mode of Payment

Payments locally can be made through Mobile Money, Bank transfer, Cash on delivery (Only within Accra).

International payment through the following: PayPal, Visa, MasterCard & American Express. All international payments are processed through Paypal.

Security

Our website is secure sockets layer protected (SSL protected). It ensures that all information are encrypted and stays private and secure.

Shipment & Delivery

Shipment

We ship nationwide (Ghana), all African countries and worldwide. International orders has two shipping options: Registered mail delivery & EMS delivery service. All options provide tracking details for your parcels.

Delivery

We process all orders within 1 business day. Nationwide wide delivery takes 1 business day to arrive. International delivery generally takes between 1-3 weeks  to deliver, while express orders (on customer request) takes between 3-5 business days. All international shipments are tracked.

Please keep in mind that all times are estimates and depend on the local postal service in your country.

What is the shipping charge for international orders?

When you buy items with a value of $50 or more you’ll get free shipping. If you order less than that, you pay a shipping charge. Find below

  1. Registered mail: starts at $15, to Europe, America, Africa & the rest of the world,
  2. EMS parcel service: starts at $29, depends on weight and destination country

How do i keep my socks in good shape?

Chale Socks cares about our product, we work hard to make sure our socks are of the best quality. To ensure your product keeps as long as possible please follow our care instructions provided on the sock labels.

Returns & Refund

Returns

Any unopened pair (We wont accept smelly socks!) may be returned within 30 days from the time of receipt. Please note, shipping costs not included.If you have any questions, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Refunds

Contact us at hello@chalesocks.com and we’ll look into the matter straight away! As a rule of thumb we will refund the cost of the faulty pair of socks from your original order. Shipping costs are not included.

Wholesale & Retail

I  want to sell Chale Socks – Whom do I contact?

Please provide the following information and send to sales@chalesocks.com:

• Business Name, Full Address and Country

• Telephone Number

• Email address

• Your first and last name

• Type of Business: Online Only/New Business/Independent Store/Multiple Retailer

• Any relevant additional information such as what other Brands are carried etc. (optional)

Want to become a retailer? Contact us. sales@chalesocks.com

Bulk Order

Do you represent a registered company looking to buy Chale Socks for colleagues, an event or as a company gift to clients? We can offer you invoice as payment method on orders of 100 units or more. Please provide the following information and send to hello@chalesocks.com:

• Business Name, VAT-number, Full invoice Address

• Country

• Contact details (e.g., Your first and last name, Telephone number, and Email address)

• Purpose of bulk order (e.g., Give Aways at event, Staff gifts etc.)

• Any relevant additional information such as if you have a preferred style, size split, colour-ways and such.

We will then get in touch with you as soon as we have the time. In order to receive a timely reply, please make sure to include all information asked for above. It is very important that you include all of this information.

Collaboration + Press

If you are a designer, photographer, videographer,  a writer or blogger and you’d like any further

information or would like to say hi, please email: press@chalesocks.com