FAQs

Socks sizes?

The socks comes in size US 7-13 , UK 6.5-12.5, EU 40-46, meaning it fits just fine.

What currency do you charge?

Our prices are in GHS, GBP, EUR and USD. We will include more currencies in the near future in order to provide a more personalised experience for you. If you have any concerns regarding the conversion rate, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Mode of payment

Local payments can be made through Mobile Money, Bank transfer, Cash on delivery (Only within Accra)

International payment through the following:PayPal, Visa, MasterCard & American Express

Security

Our website is secure sockets layer protected (SSL protected). It ensures that all information are encrypted and stays private and secure.

Shipment & Delivery

Shipment

We ship nationwide (Ghana), to all African countries and internationally

Delivery

We process all orders within 1 business day. Nationwide wide delivery takes 1 business day to arrive. International orders generally take 2-5 business days and express orders take 1-2 business days. All international shipments are tracked.

How do I keep my socks in good shape?

At Chale Socks we care about our product and work hard to make sure our socks are of the best quality. To ensure your product keeps as long as possible please follow our care instructions provided on the sock tags.

Returns & Refunds

Returns

Any unopened pair (We wont accept smelly socks!) may be returned within 30 days from the time of receipt. Please note, shipping costs not included.If you have any questions, please email us and we’ll be more than happy to take care of you hello@chalesocks.com

Refunds

Contact us at hello@chalesocks.com and we’ll look into the matter straight away! As a rule of thumb we will refund the cost of the faulty pair of socks from your original order. Shipping costs are not included.

Wholesale inquiries

For wholesale please contact wholesale@chalesocks.com

Collaboration + Press

If you are a designer, photographer, videographer a writer / blogger and you’d like any further

information or would like to say hi, please email: press@chalesocks.com

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